As I wrote earlier, it will be interesting to see how Apple publicly responds to its disastrous rollout of MobileMe.
Remarkably, most of the MSM still hasn't reported on it — actually, given the extent of the problems, it's more astounding than remarkable — but it is a story, and David Pogue of the NY Times has posted an extensive write-up (or as Tony Kornheiser and Michael Wilbon would say, "a good beat-down") regarding what he's dubbed, "Apple's MobileMess." Pogue's post includes some very nasty details — about individuals losing ALL the emails that they had EVER written, even those stored on their hard-drives(!) because of MobileMe — and he mentions small business owners who've incurred loses.
Given all the speculation about Steve Job's health — yesterday, Joe Nocera of the Times wrote about the rumors and their implications for Apple's share holders, about whether or not Job's health is a "private matter" and even about an "off-the-record" (and out of the blue) phone call that Nocera just received on Thursday from the secretive Jobs, himself — given all of that, one can't help but wonder if there's a connection between Job's health and Apple's lack of response to the MobileMess…and their stumble on The Curve.
This content is published under the Creative Commons Attribution-NoDerivs 3.0 license.
If you enjoyed this article, please consider sharing it!
MobileMe has been working great for me since the first day. It’s good to be lucky.
Lucky for you, indeed.
The MSM has slowly started writing about the issues with MobileMe, although still far more gently than I would have expected . . . and surprisingly few are taking Apple to task for their negligent communication/marketing. Most are simply (and surprisingly gently) criticizing them for failing to release a usable product.
I just see it as a bigger story that the company/man (Apple/Jobs) that’s regarded as one of the preeminent marketers in the world has stumbled so badly in their messaging.
Walter Mossberg of the Wall Street Journal is a case in point: In his review, “APPLE’S MobileMe IS FAR TO FLAWED TO BE RELIABLE,” Mossberg writes about it as a flawed product with glitches, rather than as a critically flawed, and even dangerous (if you value your information) product that’s done some serious damage to customers, which is how David Pogue finally blogged about it for the NY Times (see the link in my post, above). Here’s the Mossberg piece:
http://ptech.allthingsd.com/20080723/apples-mobileme-is-far-too-flawed-to-be-reliable/